Job Title:
Specialty Coffee Roastery Business Development & Wholesale Account Manager
Company Headquarters:
Dear Green Coffee Roasters, Unit 2, 13-27 East Campbell St, Glasgow G1 5DT
Job Type:
Full-time – 40 hours per week. Hybrid working, WFH, HQ & Site visits
Salary:
£30,000 pa + bonus scheme
(See benefits below)
Company Overview:
Dear Green Coffee is a leading specialty coffee roastery in Glasgow dedicated to sourcing, roasting, and delivering the finest quality coffee beans to our fabulous wholesale partners and via our e-commerce platform, direct to consumer.
With a passion for exceptional coffee, we take pride in our commitment to sustainability, ethical sourcing, and fostering strong relationships with our wholesale partners.
At Dear Green Coffee Roasters, we are proud to be a certified B Corporation, operating with a clear purpose: to create a positive impact on the world while running a successful business. Our core values centre around sustainability, ethical business practices, and supporting our local and international community. Our supply chain and operations reflect our dedication to reducing our environmental footprint and promoting fair and equitable business relationships. Every decision we make, from product sourcing to employee wellbeing, is guided by our ethical principles.
Join us in making a meaningful difference while enjoying a fulfilling career with a purpose-driven company! We are seeking a dedicated and experienced Wholesale Account Manager to join our team, with a primary focus on customer retention and acquisition whilst holding our core values front and centre.
Job Description:
As Dear Green’s Wholesale Account Manager you’ll play a pivotal role in not just maintaining accounts, but building lasting relationships, and expanding our customer base in the wholesale sector. With an in-depth understanding of the specialty coffee scene, a strong sales background, your role will be to grow our wholesale accounts across the UK and to be an integral addition to our team in growing Dear Green.
Forget the desk-routine, this role is all about getting out there for crucial client visits, being the friendly face of Dear Green at trade shows and coffee festivals.
Key Responsibilities:
**Customer Acquisition:** Identify and target potential wholesale customers in the hospitality industry, including cafes, restaurants, hotels, and other foodservice establishments. Develop and execute a strategic plan for acquiring new accounts.
**Customer Retention:** Cultivate and maintain strong relationships with existing wholesale partners to ensure long-term business sustainability. Address their needs and provide exceptional service and support, ensuring their loyalty and an excellent working partnership.
**Product Knowledge:** Demonstrate an in-depth knowledge of our coffee products, including flavor profiles, origins, and brewing methods and technical advice, to effectively educate and advise customers.
**Sales and Revenue Growth:** Meet and exceed sales targets through effective account management, product presentation, and negotiation. Identify opportunities for upselling and cross-selling coffee products.
**Market Research:** Stay informed about industry trends, market developments, and competitors’ activities. Utilise market insights to shape strategies for customer acquisition and retention.
**Collaboration:** Collaborate closely with the marketing and production teams to ensure that customer feedback and market demands are integrated into our product offerings, our service level and our promotional activities.
**Reporting:** Maintain accurate records of sales activities, customer interactions, and market data. Provide regular reports to management on sales performance and customer feedback.
Benefits:
As well as your salary;
Coffee. As much as you can drink!
Annual Leave. 29 days initially plus your birthday off too!
Reward and Recognition. A team profit share bonus scheme based on company performance and your personal contribution, with regular recognition along the way.
Wellbeing Allowance. We’ll support you in looking after your health and wellbeing so you can do your best work. We contribute to the cost of any fitness or personal development sessions.
Personal Investment. We’ll invest in your personal development and give you regular feedback. Plus we encourage and support (financially) further professional qualifications.
Techscheme. To upgrade your own devices.
Cyclescheme. To make your daily commute even better.
Volunteer days. Opportunities to support our local community through paid volunteering days.
Pension. Contribution to a Living Pension scheme that invests in ethical causes for your future.
Origin Trips. Opportunities to represent Dear Green through an educational coffee adventure.
Grow with us. Opportunities to develop your career in line with the growth of the company.
Open culture. A place where you can bring new ideas, try doing things differently and have a real impact.
What you’ll bring:
– Minimum of 2 years of sales experience, with a proven track record of meeting or exceeding sales targets.
– Deep knowledge of the specialty coffee industry, including coffee sourcing, roasting, brewing methods and technical skills.
– Exceptional communication, negotiation, and interpersonal skills.
– Ability to work independently and as part of a team.
– Strong organisational and time management skills.
– Proficiency in CRM software and Google Workspace.
– Willingness to travel for customer visits and trade shows when necessary.
– A passion for coffee and a dedication to promoting our brand’s values of quality, sustainability and ethical sourcing.
Equal Opportunity Employer
Dear Green Coffee Roasters is an equal opportunity employer, and we encourage candidates of all backgrounds and experiences to apply to work with our diverse team. We thank all applicants for their interest.
How to Apply:
Blind Recruitment Process
To avoid biased screening we use a blind recruitment process. The initial selection process is based on your answers to three questions, scored against criteria for the role.
Please answer questions with specific information that clearly communicates your work experience. Ensure your answers can demonstrate your ability through genuine examples. We look forward to learning more about you!
We won’t be accepting CVs just yet. If you are shortlisted from the initial screening, you will be invited to the second stage of the recruitment process. This will be a video call with our team where we will invite you to share you CV and references.
Good luck! We can’t wait to hear from you!